Frequently Asked Questions

Do you offer international shipping?

  • We do offer international shipping! All shipping costs are determined by the weight of your order. Please allow additional time for your order to arrive.
  • Madebyvalkyrie also cannot be held liable for any additional taxes or import fees that may incur once your parcel has left the UK. For more information, please contact your local customs office. We do not accept responsbility to accept a return or offer a refund where the customer has refused to pay any relevant fees.
  • Whilst we do everything to make sure you will recieve your parcel by offering a tracked shipping option, Madebyvalkyrie cannot be held liable for any lost or stolen packages once disptached.

Do you offer returns?

  • We don’t offer returns for change of mind. If your ceramic piece arrives damaged, please email contact@madebyvalkyrie.co.uk and we can sort you out either a refund or a replacement.

How do you pack pieces to ensure they arrive safely?

  • All ceramics are first packaged in protective honeycomb wrap which adds padding and protects the piece. They are then wrapped in a layer of tissue paper to add additional cushioning. When placed in their box, the ceramics are then tightly surrounded by biodegradable packing peanuts to keep them extra safe.

Is your packeging eco-friendly?

  • Yes! Every part of my packaging is either recycled, recyclable, compostable or biodegradable. From the box, to the honeycomb wrap, to the packing peanuts, and even the tape and stickers I use! Please make sure to reuse it all where you can or dispose of it responsibly :)

Do you accept cancellations?

  • We do not accept cancellations.

How is best to care for my ceramics?

  • Whilst all my ceramics are microwave and dishwasher safe, I recommend handwashing and keeping microwave use to a minimum to protect the colour of the glaze. As they are ceramics, make sure to treat your pieces gently to keep them in top condition.

How long will my order take?

  • If you have ordered a regular piece from a new collection, your order will be processed and dispatched within 48 hours. Please allow a few days for delivery time.
  • If you have preordered a custom ceramic, please allow 3-4 weeks processing time as your custom ceramic will be made from scratch.

Are all of your collections limited edition?

  • Yes, all of my collections are limited edition with only one chance to buy them! If a collection restock is requested enough, I often consider releasing one more batch but this isnt guaranteed.

What materials do you use?

  • All of my ceramics are handmade using high quality stoneware clay. They are then glazed with lead free and top quality underglazes and topped with a clear glaze.